Refunds & Cancellation Policy

Last Updated: 25th January 2024

1. Cancellation Policy

1.1 Order Cancellation by Users

Users may cancel an order placed through Raasa Karts app or website before it has been confirmed by the Street Food vendor. Once the restaurant confirms the order, cancellations may not be possible. The cancellation window and conditions may vary based on the specific restaurant's policies.

1.2 Cancellation by Raasa Karts app

Raasa Karts app reserves the right to cancel an order in the following situations:

• Unavailability of items or ingredients.
• Inability to fulfill the order due to unforeseen circumstances.
• Suspicion of fraudulent activity or violation of our terms.

2. Refund Policy

2.1 Eligibility for Refunds

Refunds may be considered in the following circumstances:

• Order cancellation by Raasa Karts app due to the reasons mentioned in section 1.2.
• Quality issues or discrepancies in the delivered items.
• Any other situations deemed eligible by Raasa Karts app.

2.2 Refund Process

To request a refund, users must contact our customer support within a specified period (e.g., 24 hours) from the delivery time. Users may be required to provide relevant information and supporting documentation.

2.3 Refund Method

Refunds, if approved, will be processed using the original payment method. Processing times may vary depending on the user's financial institution.

3. Contacting Customer Support

Users can contact our customer support team for any cancellation or refund-related inquiries. Contact details can be found on the Raasa Karts app website or within the app.

4. Changes to the Policy

Raasa Karts India Pvt Ltd reserves the right to modify or update this Refunds & Cancellation Policy at any time. Users will be notified of any changes, and continued use of the app constitutes acceptance of the modified terms.

5. Dispute Resolution

Any disputes arising from this policy will be resolved through good faith negotiations between the parties. If a resolution cannot be reached, the matter may be subject to applicable laws and regulations.